Legal
Refund Policy
How refunds work for Degroshi plans bought on the web through monobank or Paddle, and in the App Store.
In short
- 14 days to change your mind. Within 14 days of your first payment for a plan bought on the web, you get the whole payment back, no reason needed.
- Cancel any time. There are no further charges, and the plan runs to the end of the period you have paid for.
- Renewals are not refunded unless the law requires it or we charged you by mistake. Cancel before the renewal date to avoid the next charge.
- Paid twice by mistake? Duplicate payments are refunded automatically.
- Where you bought the plan decides who refunds it: Degroshi for monobank purchases in Ukraine, Paddle for web purchases outside Ukraine, Apple for the App Store.
1. Bought on the web in Ukraine (monobank, in hryvnias)
- Within 14 days of your first payment, press "Withdraw from the contract" on the Plan & billing page, or write to support@degroshi.com from your account's email address. Any clear message is enough.
- We refund the full first payment to the card you paid with within 14 days of your request, and the subscription ends. We keep nothing back for the days you have already used.
- Your bank may take a few business days to show the money on your card.
2. Bought on the web outside Ukraine (Paddle, in dollars)
- Paddle.com is our reseller and the merchant of record for these purchases, so Paddle makes the refund, under its Refund Policy and your consumer rights.
- Within 14 days of your first payment, press "Withdraw from the contract" on the Plan & billing page and we pass your request to Paddle. You can also ask Paddle directly from your Paddle receipt or at paddle.net, or write to support@degroshi.com and we will ask Paddle for you.
- Paddle refunds to the payment method you used, in the currency you paid in.
3. Bought in the iPhone app (App Store)
Only Apple can refund App Store purchases. Ask Apple at reportaproblem.apple.com. We cannot refund them, and deleting your Degroshi account does not cancel an App Store subscription: cancel it in your Apple account's subscription settings.
4. Cancelling and renewals
- Cancel a web subscription on the Plan & billing page (a Paddle purchase also in Paddle's customer portal or from the link in Paddle's emails). Until the paid period ends you can change your mind and resume it.
- When the period ends, you move to the free plan. Nothing you've recorded is deleted.
- A renewal or an upgrade is not refunded unless the law requires it or the charge was our mistake.
5. Questions
Write to support@degroshi.com from your account's email address. The full rules are in the Terms of Use, section 5.